Privacy policy.

PRIVACY POLICY

Last updated: 25 September 2026

Britannia Drones (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website britanniadrones.co.uk, make an enquiry, book our services, or otherwise interact with us.

1. Who We Are

Britannia Drones is a sole-trader business. Our correspondence address is: 5 Scotter Rd, Pokesdown, Bournemouth BH7 6LY, United Kingdom.

If you have any questions about this policy, please contact us at: Email:contact@britanniadrones.co.uk

2. Information We Collect

We collect information in the following ways:

Information you give us directly:

  • Name

  • Email address

  • Phone number

  • Postal / billing address

  • Details about the filming/inspection job you require (location, requirements, dates, etc.)

  • Invoice and payment records relating to booked work; this website does not currently take payments

  • Any messages or documents you send us

Information collected automatically:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our site

  • Cookies and similar technologies (see our Cookie Policy)

Location data – If you request drone services, we may collect or record location information related to the job site.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your enquiries and provide quotes

  • To deliver our drone filming and visual inspection services

  • To process payments and send invoices

  • To communicate with you about bookings and service delivery

  • To improve our website and services

  • For marketing (only with your consent)

  • To comply with legal obligations (e.g. CAA drone regulations, accounting, tax)

4. Legal Basis for Processing (UK GDPR)

We rely on the following legal bases:

  • Contract – to fulfil our agreement with you when you book services

  • Legitimate Interests – to improve our services, market to previous customers, and run our business efficiently

  • Consent – for direct marketing emails (you can withdraw this at any time)

  • Legal Obligation – where required by law

5. Who We Share Your Information With

We may share your information with:

  • Squarespace, which hosts our website, and Google services used for analytics, email and document storage

  • Sub-contractors or other drone pilots (only when necessary for a job and under strict agreements)

  • Our accountants and legal advisors

  • Regulatory bodies (e.g. CAA) where required

We do not sell your personal data to third parties.

6. Data Retention

We will keep your personal information only for as long as necessary:

  • Active customers: for the duration of our relationship + up to 6 years for accounting/tax purposes

  • Enquiries that do not convert: up to 2 years

  • Marketing consent: until you unsubscribe

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate data

  • Request deletion of your data (subject to legal obligations)

  • Object to or restrict processing

  • Withdraw consent at any time

  • Data portability (in some cases)

To exercise any of these rights, email us at contact@britanniadrones.co.uk. You can also complain to the Information Commissioner’s Office about how your personal information is handled.

8. Cookies and Tracking

We use essential cookies to make the website function and analytical cookies to understand visitor behaviour. You can manage your cookie preferences through our cookie banner or browser settings.

9. Security

We take reasonable technical and organisational measures to protect your data. However, no system is completely secure.

10. International Transfers

Our website and other service providers may process information outside the UK, including in the United States. Squarespace describes its transfer safeguards in its Data Processing Addendum. Information about Google’s processing is available in its privacy policy. Contact us if you would like further information about how your information is handled.

11. Children’s Data

Our services are not directed at children under 18. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will be revised accordingly. We encourage you to review this page periodically.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.